Returns & Exchanges

At VONN, we stand behind the quality of our luxury lighting fixtures and home decor, offering a 30-day return window for items in their original packaging and unused condition. We are committed to ensuring your complete satisfaction with every purchase through a seamless and transparent exchange process.

Return Process

• 1.
  Initiate Your Request

  Log into your account portal or contact our concierge team with your order number and the specific items you wish to return.

• 2.
  Receive Return Authorization

  Once approved, we will issue a Return Merchandise Authorization (RMA) number and a prepaid shipping label for your convenience.

• 3.
  Secure Packaging

  Carefully pack the fixture in its original box with all mounting hardware and manuals to prevent damage during transit.

• 4.
  Inspection and Refund

  Upon receipt at our warehouse, our quality control team will inspect the item and process your refund to the original payment method within 5-7 business days.